Refund and Returns Policy

Effective Date: October 17, 2024

At RatiEnergy, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not, our refund and returns policy is designed to be simple and fair.

Returns

If you are not completely satisfied with your product, you can return it within 30 days of purchase for a full refund. To be eligible for a return, the item must be in its original condition and packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and the credit will automatically be applied to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at support@ratienergy.com.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. Shipping costs are non-refundable.